If you are coming to pick up furniture please be prepared to load it into your own vehicle. If you are purchasing a large / heavy item bring help. We recommend bringing moving blankets or old throws/comforters for padding your item. All of our items are roughly 70 years old and need to be handled with care to avoid damage. If you intend to place purchased items in an open bed truck please make sure to bring ratchet straps to tie all furniture down. We also encourage that you check the weather prior to coming and bring plastic or tarps incase of precipitation. If you are putting anything larger then a nightstand or dining chair into a hutch back vehicle you WILL need blankets so the furniture can easily be slid in or out. Please make sure that you clean your vehicle out prior to arriving to pick up your furniture.
We do not have blankets, rope, or plastic to lend or give out. If you intend to move furniture in a hatchback with the hatch still partially open please bring rope to tie down the hatch. Not all vehicle have a place to attach such a rope. We ask that you verify yours does prior to arriving. This is for your safety as well as the furniture and other drivers on the road. It is important to measure your vehicle ahead of time to ensure that the item(s) your purchasing will fit. If you want items professionally wrapped and moved please ask about our delivery services.
If you are unable to bring help to pick up your items and need assistance, are pregnant, or have a disability please let us know ahead of time so that we can arrange to have someone assist you.
You will be contacted the day of delivery with a time window for your delivery. We ask that the balance be paid in full prior to delivery or in cash on delivery. Our drivers can not accept check, Venmo, Paypal, Zelle, credit cards or any other electronic payments on delivery. The only form of payment our drivers can accept is cash. If you wish to may your balance by check please allow 10 business days for it to clear. This means that we need to receive your check a minimum of 10 days PRIOR to your delivery date.
During poor weather conditions we ask that you please remove / shovel / salt any walkways that our driver will need to walk down. This is for the safety of our drivers as well as your furniture.
If you want your delivery brought to the 2nd or 3rd floor or are in a NYC apartment and do not have a freight elevator / your elevator is out of service please let us know ahead of time PRIOR to your delivery with a minimum 48 hours notice. If we are unable to delivery your furniture due to a lack of notice for any of the above reasons and need to leave and come back in-order to deliver your item(s) you will be subject to a second delivery fee and possible delays in your delivery.
If you are not home / unable to accept the delivery when the drivers come and we have to redeliver you will be subject to a second delivery fee. If we come and you are not there but then later decide to pick up your order instead the delivery charge is non-refundable.
Returns & Refunds policy
All Sales are final. Clearance items are sold as-is.
Items purchased on pre-order are considered purchase the same as ready to deliver furniture.
All returns, reselects, exchanges, and no fits are subject to a 25% restocking fee.
Delivery charges are non refundable. If you are not home during your scheduled delivery time and we need to redeliver you will be charged a second additional delivery fee.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original condition
The following goods cannot be returned:
Damaged or altered items
We reserve the right to refuse returns of any merchandise at our sole discretion.
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
936 Exchange St Rochester NY 14608
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend items be professionally handled and wrapped. Damaged caused during the return process that devalues the piece will reflect in the refund amount available.
Gift cards are available and do not expire.
Store credits expire if not used within three years from date of credit. Store credits can not be used to purchase gift cards, clearance items, or sale items.
If you have any questions about our Policies, please contact us by e-mail email@example.com